REFUND POLICY

1. Purpose

Outlink aims to provide a fair, transparent, and trustworthy marketplace for advertisers. This Refund Policy outlines how disputes are handled, when refunds may be issued, and how Outlink helps resolve conflicts between parties.

2. Advertiser Review of Deliverables

Unless they write their own content, advertisers have the opportunity to review the work submitted to us before it is marked as completed. They may as well request changes to their submission by issuing a ticket and communicating with us before their content is published. They should do this promptly upon submission, before the content is passed on to the Publisher, with a maximum of 3 revision requests.

Advertisers may:

• Approve the work as delivered

• Request reasonable revisions, in line with the campaign brief, Service Provider listing details, and agreement.

• Escalate the matter to a dispute if they believe the deliverable does not meet the agreed terms.

Outlink may:

• At its discretion, and/or the Publisher's discretion, reject the submitted content, or request changes, in particular when we believe that the content does not respect our Content Policy or infringes on Intellectual property.

3. Dispute Process

If an advertiser raises a dispute, Outlink will:

• Review all relevant information, including campaign details, Service Provider listing details, delivery time frame, submitted work, and communication history with us.

• Request clarifications or additional evidence.

• Attempt to provide remedies and reach an amicable settlement.

4. Resolution Outcomes

Following review, Outlink may determine one of the following outcomes:

• In Favor of Advertiser – A full credit of the order amount will be issued to the advertiser (excluding any transaction fees incurred during credit card processing).

• In Favor of Outlink – The order will be considered complete.

• Partial Settlement – Outlink may reduce the charged amount and credit a portion to the advertiser, depending on the circumstances.

All decisions are made by Outlink in good faith, based on the available evidence. Outlink’s decision is final.

5. Refunds

In any case, Outlink does not issue refunds, but instead can only credit the Advertiser's account.

6. Chargebacks

Outlink strives to resolve disputes internally and prevent chargebacks.

In the event a chargeback is initiated by an advertiser, Outlink will contact the advertiser and try to reach an amicable settlement by means of chargeback cancellation and credit, in part or in full, through the platform. Alternatively, Outlink may accept or reject the chargeback with the credit card issuer.

Repeated or unfair chargebacks may result in the Advertiser's account being suspended or terminated.

7. Good Faith and Platform Integrity

Both advertisers and Outlink are expected to act in good faith and communicate respectfully during the dispute process.

Misuse of the dispute or refund process (e.g., false claims, fraudulent use) may result in account suspension or termination.

8. Policy Review

This policy will be reviewed annually or as needed to ensure fairness, compliance, and effectiveness.