REFUND POLICY

Payments are held in STRIPE until work completion

Payments are made through STRIPE and are held by STRIPE until order completion. Both the Advertiser and the Publisher shall confirm the order completion through the platform, and such confirmations trigger payment to the Publisher and the Platform. Once both the Advertiser has confirmed his/her satisfaction, he/her cannot ask for any refund for the approved work.

Filing a dispute

Either party can file a dispute through the Platform, for instance, if the Content is not published or is published late, or if the Advertiser has not provided the Publisher with enough or timely requested information for the Publisher to fulfill the work.

Dispute resolution

In such cases, OUTLINK will collect information from both sides and propose a settlement. If the settlement is not accepted, OUTLINK will arbitrate, for instance, in the form of corrections requests, or a partial or complete refund. Any arbitration decision is at OUTLINK's sole discretion, is final, and is not subject to contestation.

Spirit of smooth cooperation

We recommend that both the Advertiser and the Publisher communicate thoroughly about content, formats, restrictions, as well as timing.

If more time is required to process the work, the Publisher can apply for a reasonable extension.

When the work cannot be fully produced as requested, we recommend that the Publisher grant a discount.

Last updated